Privacy Policy
This Privacy Policy explains how aces58 collects, uses, stores, shares, and protects your personal data when you use the aces58 platform at aces58.net. It is prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and PAGCOR's applicable data governance requirements for licensed online gaming operators.
Six Ways aces58 Protects Your Personal Data
These principles form the foundation of how aces58 handles the personal information you share with us. They guide every data processing decision we make across the platform.
Purpose Limitation
aces58 collects only the personal data that is necessary for clearly defined, legitimate purposes — account management, identity verification, payment processing, regulatory compliance, and responsible gaming. Your data is not collected speculatively or for undefined future uses.
Security by Design
Personal data held by aces58 is protected by 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to player data within aces58 is restricted to personnel with a legitimate operational need, governed by role-based access controls and logged for audit purposes.
Your Control Over Your Data
Under the Philippine Data Privacy Act, you have enforceable rights over your personal data held by aces58 — including rights of access, correction, erasure, and objection to processing. aces58 maintains clear processes for you to exercise these rights without obstruction.
Transparent Data Practices
aces58 does not engage in opaque or undisclosed data practices. This Privacy Policy is written in plain English and describes every category of data we collect, every purpose for which we use it, and every type of third party with whom we share it. No hidden clauses.
Defined Retention Periods
aces58 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by PAGCOR regulations and applicable Philippine law. Once the retention period expires, data is securely deleted or anonymised in accordance with our data lifecycle policy.
No Selling of Personal Data
aces58 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Data shared with third-party service providers is shared strictly on a need-to-know basis under binding data processing agreements that prohibit further disclosure.
1. Scope and Data Controller
This Privacy Policy applies to all personal data collected by aces58 through your use of the aces58 platform, including the website at aces58.net, any associated mobile-optimised interfaces, the aces58 Login portal, customer support channels (live chat, Messenger, Viber, and email), and promotional communications sent to registered players.
aces58 acts as the Data Controller in respect of the personal data described in this Policy. As Data Controller, aces58 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the applicable issuances of the National Privacy Commission (NPC) of the Philippines.
This Policy does not apply to third-party websites, applications, or services that may be linked to or integrated with the aces58 platform. aces58 is not responsible for the privacy practices of third-party game studios, payment processors, or other external service providers, each of which maintains its own independent privacy policy.
2. Personal Data We Collect
aces58 collects personal data through several distinct channels during your use of the platform. The categories of data collected are set out below.
2.1 Registration and Account Data
When you complete the aces58 registration process, we collect the following information:
- Full legal name (as it appears on your Philippine government-issued ID);
- Date of birth (for age verification purposes — players must be 21 or older);
- Registered Philippine mobile number;
- Email address;
- Username and encrypted password credentials for your aces58 Login;
- Residential address (collected during KYC verification).
2.2 Identity Verification (KYC) Data
To comply with PAGCOR's Know Your Customer requirements, aces58 collects copies of government-issued identification documents from players prior to processing withdrawals. Accepted documents include the PhilSys National ID, UMID, Philippine Passport, LTO Driver's License, SSS ID, PRC ID, and Voter's ID. We may also request a selfie photograph for liveness verification purposes.
2.3 Transaction and Financial Data
aces58 records all deposit and withdrawal transactions conducted through your account, including transaction amounts in Philippine Peso (PHP), timestamps, payment method references (e.g., GCash reference numbers, BPI or BDO transaction IDs), and account balance history. Note that aces58 does not store full bank account numbers or complete GCash credentials — payment authentication is handled by the respective payment provider.
2.4 Gaming Activity Data
aces58 logs your gaming activity on the platform, including games played (slots, live casino, bingo, fishing games such as Shade Dragon Fishing and Prosperity Fortune Tree, sports betting markets), bet amounts, game outcomes, session durations, and responsible gaming programme interactions such as deposit limit settings and self-exclusion requests.
2.5 Technical and Device Data
When you access the aces58 platform, our systems automatically collect certain technical data, including your IP address, device type and model, operating system, browser type and version, screen resolution, referring URL, and session duration. This data is used for fraud prevention, security monitoring, and platform performance optimisation.
2.6 Communications Data
When you contact aces58 support via live chat, Messenger, Viber, or email, we retain records of those communications, including the content of messages, timestamps, the nature of the query or complaint, and the resolution reached. These records are maintained for quality assurance, dispute resolution, and regulatory compliance purposes.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration Data | Name, email, mobile number, date of birth | Account creation, age verification |
| KYC / Identity Data | Government ID copies, selfie photo | PAGCOR compliance, fraud prevention |
| Transaction Data | Deposit/withdrawal amounts, GCash references | Payment processing, AML compliance |
| Gaming Activity | Games played, bets placed, session logs | Service delivery, responsible gaming |
| Technical Data | IP address, device type, browser | Security, fraud detection |
| Communications | Support chat transcripts, email correspondence | Customer support, dispute resolution |
3. How aces58 Uses Your Personal Data
aces58 uses the personal data it collects for the following specific purposes:
- Account Registration and Management: To create and maintain your aces58 player account, process your aces58 Login requests, manage your account settings, and provide you with access to the platform's full suite of games and services;
- Age and Identity Verification: To verify that you are at least 21 years of age and to confirm your identity in compliance with PAGCOR KYC requirements and Philippine anti-money laundering regulations;
- Payment Processing: To process deposits made via GCash, PayMaya, BPI, BDO, and Metrobank, and to remit withdrawal payments to your verified Philippine payment account;
- Regulatory Compliance: To fulfil our obligations under PAGCOR's licensing conditions, the Anti-Money Laundering Act (AMLA) of the Philippines, and NPC reporting requirements;
- Responsible Gaming: To administer self-exclusion programmes, deposit limits, session time alerts, and other player protection tools in accordance with our Responsible Gaming Policy;
- Fraud and Security: To detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, identity theft, and other prohibited conduct on the platform;
- Customer Support: To respond to your queries, resolve disputes, and maintain records of your support interactions;
- Platform Improvement: To analyse aggregated usage data, identify performance issues, and improve the aces58 platform experience for Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and the wider Philippines;
- Marketing Communications: To send you promotional offers, bonus notifications, and updates about new games or features at aces58 — but only where you have provided consent for marketing communications, which you may withdraw at any time.
4. Legal Basis for Processing
Under the Philippine Data Privacy Act, aces58 is required to identify a lawful basis for each category of personal data processing it undertakes. The primary legal bases on which aces58 relies are as follows:
- Contractual Necessity: Processing that is necessary to perform our contract with you — the aces58 Terms and Conditions — including account management, game delivery, and payment processing;
- Legal Obligation: Processing required by PAGCOR licensing conditions, the Anti-Money Laundering Council (AMLC) reporting obligations, and NPC compliance requirements, including KYC verification and transaction monitoring;
- Legitimate Interests: Processing necessary for aces58's legitimate interests in fraud prevention, platform security, responsible gaming programme administration, and improvement of the aces58 service, where these interests are not overridden by your privacy rights;
- Consent: Processing for marketing communications and optional analytics cookies, where your prior consent has been obtained. You may withdraw consent for these activities at any time by contacting aces58 support or updating your account preferences.
5. Cookies and Tracking Technologies
5.1 Types of Cookies Used
aces58 uses cookies and similar tracking technologies on the platform to ensure the proper functioning of the website, remember your preferences, maintain your aces58 Login session, and analyse how players interact with the platform. The categories of cookies used are:
- Strictly Necessary Cookies: Required for the platform to function. These include session cookies that maintain your logged-in state during your visit to aces58. These cookies cannot be disabled without preventing you from using the platform;
- Functional Cookies: Remember your preferences such as language settings, display options, and responsible gaming limit configurations, so you do not have to re-enter them each visit;
- Analytics Cookies: Collect aggregated, anonymised data about how players navigate the aces58 platform — including which pages are visited most frequently and where technical errors occur. This data helps us improve the platform experience. Analytics cookies are only set with your consent;
- Security Cookies: Used for fraud detection and to identify unusual login patterns that may indicate unauthorised access to your aces58 account.
5.2 Managing Cookies
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the aces58 platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.
6. Data Sharing and Disclosure
aces58 does not sell your personal data. We share your personal data only in the circumstances described below, and only to the minimum extent necessary for the stated purpose.
6.1 Regulatory and Law Enforcement Authorities
aces58 is required by Philippine law to disclose certain player data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities upon lawful request. aces58 will comply with all such lawful requests and, where permitted, will notify the affected player of any such disclosure.
6.2 Payment Service Providers
To process deposits and withdrawals, aces58 shares necessary transaction data with GCash (G-Xchange Inc.), PayMaya (PayMaya Philippines Inc.), BPI, BDO, and Metrobank. Data shared with payment providers is limited to the information required to authenticate and process the specific transaction and is governed by each provider's own privacy policy.
6.3 Game Studio Partners
The games available on aces58 are provided by licensed third-party game studios. To deliver game content and settle game outcomes, aces58 shares your player account identifier and relevant session data with the applicable game studio. Game studios are not provided with your full personal or financial details unless specifically required for the proper settlement of a disputed game outcome.
6.4 Technology and Infrastructure Service Providers
aces58 engages third-party technology providers for cloud hosting, platform security, fraud detection, customer support tooling, and email delivery services. These providers process personal data solely on aces58's instructions under data processing agreements that prohibit any independent use of the data and require compliance with the Philippine Data Privacy Act.
7. Data Retention
aces58 retains personal data only for as long as necessary to fulfil the purpose for which it was collected or as required by applicable Philippine law and PAGCOR regulations. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and Registration Data | Duration of account plus 5 years after closure | PAGCOR licensing requirements |
| KYC / Identity Verification Documents | 5 years from date of verification | AMLA record-keeping obligations |
| Transaction Records | 5 years from transaction date | AMLC reporting requirements |
| Gaming Activity Logs | 3 years from session date | Responsible gaming and dispute resolution |
| Customer Support Records | 3 years from last interaction | Dispute resolution, quality assurance |
| Marketing Consent Records | Until consent is withdrawn plus 1 year | NPC consent documentation requirements |
Upon expiry of the applicable retention period, personal data is securely deleted from aces58 systems or irreversibly anonymised such that it can no longer be associated with any identifiable individual. Backup copies are purged in accordance with aces58's data lifecycle management schedule.
8. Your Privacy Rights Under the Data Privacy Act
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by aces58. aces58 is committed to facilitating the exercise of these rights without undue delay and at no cost to you, unless your request is manifestly unfounded or excessive.
Right to Access
Request a copy of the personal data aces58 holds about you and information about how it is being processed.
Right to Correction
Request correction of inaccurate or incomplete personal data held in your aces58 account without undue delay.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose collected, subject to legal retention obligations.
Right to Object
Object to the processing of your personal data for marketing purposes or where processing is based on legitimate interests.
Right to Data Portability
Receive your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Right to File a Complaint
Lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe aces58 has violated your data privacy rights.
To exercise any of the above rights, submit a written request to the aces58 Data Protection Officer via email at [email protected] with the subject line "Data Privacy Rights Request." aces58 will acknowledge receipt within three (3) business days and provide a substantive response within fifteen (15) business days of receiving a complete and valid request.
9. Security Measures
aces58 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- Encryption: All data transmitted between your device and aces58 is protected by TLS 1.3 / 256-bit SSL encryption. Sensitive data at rest, including KYC documents and financial records, is encrypted using AES-256;
- Access Controls: Access to production systems containing personal data is restricted to authorised aces58 personnel on a least-privilege basis, enforced through multi-factor authentication and audited access logs;
- Intrusion Detection: aces58 operates continuous network monitoring and intrusion detection systems to identify and respond to potential security threats in real time;
- Vulnerability Management: The aces58 platform undergoes regular penetration testing and security audits conducted by independent third-party security specialists;
- Incident Response: In the event of a personal data breach that is likely to result in risk to the rights and freedoms of affected players, aces58 will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach and will inform affected players without undue delay, as required by NPC Circular 16-03.
10. Children and Minors
The aces58 platform is strictly intended for adult users aged 21 years and older, in accordance with PAGCOR regulations governing online gaming in the Philippines. aces58 does not knowingly collect personal data from individuals under the age of 21.
If aces58 becomes aware that personal data has been collected from an individual who is under 21 years of age, we will immediately suspend the associated account, delete or securely destroy the collected personal data, and report the incident to PAGCOR as required under our licensing conditions.
If you are a parent or guardian and believe that your child has registered an account on aces58 or provided personal data to aces58, please contact our support team immediately via [email protected]. We will investigate and take appropriate action without undue delay.
11. Changes to This Privacy Policy
aces58 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable Philippine law or NPC regulations, changes in PAGCOR licensing requirements, or improvements to our platform and services.
Where changes to this Privacy Policy are material — meaning they significantly affect how we collect, use, or share your personal data — aces58 will notify you by email to your registered address and by a prominent notice on the aces58 platform at least fourteen (14) days before the changes take effect. For non-material changes, the updated Policy will be published on this page with the revised "Last Updated" date.
Your continued use of the aces58 platform after the effective date of any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree to any changes, you may close your account before the changes take effect by contacting aces58 support.
12. Contact and Data Protection Officer
aces58 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, you may contact the aces58 DPO through the following channels:
- Email: [email protected] — please use the subject line "Privacy / DPO Inquiry"
- Live Chat: Available 24/7 within the aces58 platform after completing the aces58 Login
- Messenger: Available 24/7 via the official aces58 Facebook Messenger channel
- Viber: Available 24/7 via the official aces58 Viber community
aces58 is also registered with the National Privacy Commission of the Philippines as required under NPC Circular 17-01 on the Registration of Personal Data Processing Systems. Complaints regarding aces58's data processing activities that are not resolved to your satisfaction through our internal process may be submitted to the NPC through its official channels.
Your Privacy Is Protected at aces58
You now know exactly how aces58 handles your personal data — transparently, securely, and in full compliance with Philippine law. Explore the aces58 platform knowing your information is in safe hands. Access the full game library including live casino, slots, bingo, fishing games, and sports betting. Players must be 21 years of age or older in accordance with PAGCOR regulations.
21+ Only · PAGCOR Regulated · Data Privacy Act Compliant · GCash & PayMaya Accepted